About the Author

Chris Schlueter Langdon is an engineer by training and a professor in Data Science and Analytics; his doctorate included Complex Adaptive Systems and simulation with Artificial Intelligence. At Deutsche Telekom he is Business Lead of Deutsche Telekom’s primary dataspace and analytics unit, Data Intelligence Hub (https://dih.telekom.com/en), and in this role Product Manager of Catena-X (https://catena-x.net/en/), and consortium leader of Gaia-X for Advanced Mobility Services (https://www.gaia-x4futuremobility.dlr.de/). Prior to joining Deutsche Telekom, he founded an award-winning business analytics startup, co-founded the Peter Drucker Customer Lab at Claremont Graduate University (https://research.cgu.edu/drucker-customer-lab/about/), and the Special Interest Group on Agent-based Systems of the Association for Information Systems (AIS, Wirtschaftsinformatik). Chris launched his career as a consultant with Accenture, moved to Silicon Valley, and later joined the data science & operations faculty of the University of Southern California (USC) in Los Angeles. His research has been funded by Microsoft and Intel, among others; and results have been published in leading publications, such as in Communications of the ACM, journals of the Institute of Electrical and Electronics Engineers (IEEE), and Information Systems Research. Over the last two decades, Chris has become known for his success with data analytics and customer science for Fortune Global 100 clients like Mercedes-Benz, Renault-Nissan-Mitsubishi Alliance, and Sony in the US, Europe, and China.